Return & Refund Policy

The Nurses Cart Co.

Thank you for shopping with The Nurses Cart Co.! We appreciate your support and want you to have a great shopping experience.

All Sales Are Final

For hygiene and safety reasons, all sales are final. We do not accept returns or exchanges for scrub caps, hair accessories, jewelry, badge reels, or other nursing accessories due to change of mind, incorrect selections, or sizing preferences.

Damaged or Incorrect Items

We take pride in carefully packaging every order. If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include your order number, a description of the issue, and clear photos of the item and packaging.

We will review your concern and work toward an appropriate solution, which may include a replacement or refund.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has shipped, cancellations are no longer available.

Shipping Issues

Please double-check your shipping address before completing your purchase. If your package is lost, delayed, or marked delivered but not received, please contact us so we can help review the situation.

Refunds

If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Contact Us

For questions about your order, please contact us through TheNursesCartCo.com.

Nothing in this policy limits any rights customers have under applicable consumer protection laws.

Thank you for supporting The Nurses Cart Co.!

Made for nurses, by a nurse. 💕